TRUE REWARDS IS THE BEST PAY FOR YOUR PLAY
Many exciting benefits await with True Rewards, including rewards at over 140 Golden Entertainment locations, floor-wide community bonuses, point earning for purchases made at participating restaurants and bars, exciting local, regional and national partnerships and much, much more!
USE YOUR POINTS YOUR WAY
You simply earn points, and you decide what you’d like to redeem those points for: cash, slot play, promotional chips and/or comps.
True Rewards FAQs
HOW CAN I RECEIVE A TRUE REWARDS CARD?
It’s simple and easy. You can sign up 24/7 for your complimentary True Rewards membership at the True Rewards Center or at table games.
WHAT CARD LEVEL WILL BRAND NEW MEMBERS RECEIVE?
New True Rewards members will receive a True card.
WHEN CAN I START USING MY TRUE REWARDS CARD?
You may begin to use your new True Rewards card as soon as you receive it. You will need your new card for discounts at Arizona Charlie’s dining outlets.
WHAT IS THE REDEMPTION RATE FOR POINTS?
You earn points, and you decide what you’d like to redeem those points for: cash, slot play, promotional chips and/or comps.
300 Points = $1 comp at any casino location
500 Points = $1 slot play or promotional chips at casinos
1,000 Points = $1 cash
DO MY POINTS AND COMPS EXPIRE?
Points and comp balances expire after showing no activity for a 13-month period.
WILL MY TRUE REWARDS CARD GIVE ME HEAD OF LINE PRIVILEGES ANYWHERE IN THE CASINO?
Based upon your tier there are line privileges for True Rewards card members. See the benefits grid above for details.
CAN TABLE PLAYERS EARN POINTS?
Table game players can participate and get cash back. You receive points and point multipliers, and can use your points for cash, slot play, promotional chips and/or comps.
IF I THINK MY POINTS ARE NOT RIGHT, WHO SHOULD I SPEAK TO?
Please visit the True Rewards Center.
CAN I GET UPGRADED TO THE NEXT TIER LEVEL DURING MY CURRENT PERIOD?
Guests are able to change tier levels daily based upon qualified play. Please visit the True Rewards Center for status and upgrades.
HOW OFTEN ARE CARD LEVELS FOR GUESTS EVALUATED?
Tier levels are evaluated annually, looking at play for the previous 12-month period ending December 31.
DO I NEED IDENTIFICATION TO PICK UP A TRUE REWARDS CARD?
A valid government issued ID is required for all card transactions.
CAN I PICK UP A TRUE REWARDS CARD FOR MY SPOUSE?
Each member must be present with valid ID for all card transactions, so your spouse will need to come in person to get a card.
MY SPOUSE CANNOT COME IN TO GET A NEW TRUE REWARDS CARD. CAN YOU MAIL ONE?
We do not mail cards. Each member must be present with valid ID for all card transactions, so your spouse will need to come in person to get a card.
CAN MY SPOUSE AND I HAVE A JOINT MEMBERSHIP?
Accounts cannot be joined.
TRANSFERRING FROM RETIRED ace | PLAY CARD TO TRUE REWARDS
CAN I CONTINUE TO USE MY EXISTING ace | PLAY CARD?
No, you will need a new card – your old card will not work properly in the machines.
I HAVE AN EXISTING ace | PLAY CARD. DO I NEED A NEW CARD?
All of your reward balances will be transferred to the new card number. It will be valid for use at The STRAT and 140+ locations throughout Nevada and Maryland, including our sister properties right here in Las Vegas, include Arizona Charlie’s and PT’s Taverns for all machines and dining outlets. You only need the one card.
HOW WILL GUESTS’ CURRENT ace | PLAY LOYALTY POINTS AND TIERS TRANSFER?
Current loyalty program members will automatically transition into new, but equivalent tiers from their existing ace | PLAY tiers. Current tier will be grandfathered for the guest’s first evaluation cycle. Point and comp dollar balances at the time of respective property True Rewards conversions will be carried forward into their new True Rewards account.
WILL MY NEW CARD HAVE THE SAME NUMBER AS I ALWAYS HAD?
No, your current ace | PLAY card number will be replaced by a new True Rewards card number. Visit the True Rewards Center for more information.
WILL I NEED TO RESET THE PIN NUMBER?
Your new card will need a new PIN number. Please visit the True Rewards Center.